Answers to our most commonly asked questions are provided below. If your question is not answered here, or in the Frequently Asked Questions section of the site, please Contact Us using the details below.
Need immediate help? Call our friendly team on 0344 499 6690 for any queries you may have. Calls are charged at a basic rate. Please refer to your service provider for call charges.
From outside of the UK call 00 800 0926 0926
Our customer service team is available to help Monday to Saturday, 8am to 8pm and Sundays, 10am to 6pm GMT and longer during peak periods.
For Store Card queries in the UK call 0844 856 5981 available Monday to Friday, 8:30am to 9pm, Saturday, 8:30am to 8:30pm and Sunday, 10am to 1pm GMT.
French & German speaking agents are available Monday to Friday 9am to 5pm GMT.
Our email response time is currently 24 hours.
If you need an answer straight away, click to chat below!
Please complete the form below with your query or feedback and our Customer Services Team will be more than happy to help you.
When contacting us, please give us as much information about your query as possible. Our emails are checked regularly and we'll reply to your query as soon as possible.