New Look Mobile | Help Centre

Home

Help Centre

HELP CENTRE

Answers to your frequently asked questions

My order isn't showing on the 'My Orders' section in

my online account - where is it?

My credit/debit card/voucher/store card transaction is

showing but I haven't received my order confirmation
- what has happened?

I have already placed my order but the wrong delivery

address has gone through - can I change it?

My order says "complete" - what does that mean?

I am trying to place an order using my discount

code - where do I enter this?

I have placed an order and forgotten to use my

discount code - can I still redeem it?

I have tracked my order and it says "delivered" but

I haven't received it yet. What can I do?

I have received my order however there are

items missing - what can I do?

Please call New Look Customer Services on 0844 499 6690 and we'll sort it out for you. Please keep your order number handy when you call. We're open Monday to Saturday, 8am to 8pm and Sundays, 10am to 6pm, UK time. Please remember that we're closed on Christmas Day, Boxing Day, New Year's Day and Bank Holidays.

I have received my order but I'd like to return

it - how do I do that?

Receive our newsletter for style news and offers