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HELP CENTRE

Answers to your frequently asked questions

My order isn't showing on the 'My Orders' section in

my online account - where is it?

My credit/debit card/voucher/store card transaction is

showing but I haven't received my order confirmation
- what has happened?

That's because we haven't fully processed your order yet. While the amount may be showing on your preferred payment method, it won't be released until you have received your confirmation email from us. If we can't complete the order we won't charge you.

I have already placed my order but the wrong delivery

address has gone through - can I change it?

My order says "complete" - what does that mean?

I am trying to place an order using my discount

code - where do I enter this?

I have placed an order and forgotten to use my

discount code - can I still redeem it?

I have tracked my order and it says "delivered" but

I haven't received it yet. What can I do?

I have received my order however there are

items missing - what can I do?

I have received my order but I'd like to return

it - how do I do that?

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