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HELP CENTRE
Answers to your frequently asked questions
My order isn't showing on the 'My Orders' section in
my online account - where is it?
My credit/debit card/voucher/store card transaction is
showing but I haven't received my order confirmation
- what has happened?
I have already placed my order but the wrong delivery
address has gone through - can I change it?
My order says "complete" - what does that mean?
I am trying to place an order using my discount
code - where do I enter this?
It's simple - just enter your discount code in the appropriate box when you're at checkout and before you confirm your order.
I have placed an order and forgotten to use my
discount code - can I still redeem it?
I have tracked my order and it says "delivered" but
I haven't received it yet. What can I do?
I have received my order however there are
items missing - what can I do?
I have received my order but I'd like to return
it - how do I do that?
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