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HELP CENTRE

Answers to your frequently asked questions

My order isn't showing on the 'My Orders' section in

my online account - where is it?

My credit/debit card/voucher/store card transaction is

showing but I haven't received my order confirmation
- what has happened?

I have already placed my order but the wrong delivery

address has gone through - can I change it?

We can only change a delivery address if the replacement address is in the same Home Delivery Network catchment area. You will need to check this through the Home Delivery Network direct by calling 0871 977 0800. Make sure you have your order number to hand.

My order says "complete" - what does that mean?

I am trying to place an order using my discount

code - where do I enter this?

I have placed an order and forgotten to use my

discount code - can I still redeem it?

I have tracked my order and it says "delivered" but

I haven't received it yet. What can I do?

I have received my order however there are

items missing - what can I do?

I have received my order but I'd like to return

it - how do I do that?

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