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HELP CENTRE

Answers to your frequently asked questions

My order isn't showing on the 'My Orders' section in

my online account - where is it?

My credit/debit card/voucher/store card transaction is

showing but I haven't received my order confirmation
- what has happened?

I have already placed my order but the wrong delivery

address has gone through - can I change it?

My order says "complete" - what does that mean?

I am trying to place an order using my discount

code - where do I enter this?

I have placed an order and forgotten to use my

discount code - can I still redeem it?

I have tracked my order and it says "delivered" but

I haven't received it yet. What can I do?

We're sorry to hear that - please call the Home Delivery Network direct on 0871 977 0800 and they will be able to help you. Please keep your order number handy.

I have received my order however there are

items missing - what can I do?

I have received my order but I'd like to return

it - how do I do that?

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