Home Help Centre
HELP CENTRE
Answers to your frequently asked questions
My order isn't showing on the 'My Orders' section in
my online account - where is it?
Don't worry - your order won't show up on our online system until 12 hours after you've received your despatch confirmation email. Check back soon!
My credit/debit card/voucher/store card transaction is
showing but I haven't received my order confirmation
- what has happened?
I have already placed my order but the wrong delivery
address has gone through - can I change it?
My order says "complete" - what does that mean?
I am trying to place an order using my discount
code - where do I enter this?
I have placed an order and forgotten to use my
discount code - can I still redeem it?
I have tracked my order and it says "delivered" but
I haven't received it yet. What can I do?
I have received my order however there are
items missing - what can I do?
I have received my order but I'd like to return
it - how do I do that?
Receive our newsletter for style news and offers
Sign In | Help Centre | T&Cs | Privacy