At newlook.com we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact Customer Services:

- By sending us your complaint via our Contact Us page on this site;

- By telephone;
From the UK: 0500 454094
From outside of the UK: 00800 0926 0926
Our customer service team are there to help Monday to Saturday, 8am to 8pm and Sundays 10am to 6pm UK times.

- By writing to us at:
Customer Services, New Look, Mercery Road, Weymouth, Dorset, DT3 5HJ, United Kingdom.