Sign up to Delivery Pass
Unlimited delivery & click & collect on all options including precise next day & evening deliveries
+ Free Returns
1. The New Look Delivery Pass costs £9.99 and is valid for a period of 12 months.
2. The Delivery Pass is only available to those currently residing in the UK and for deliveries and collections to a UK address.
3. Once you subscribe to the Delivery Pass you are free to use all delivery options available on our website, including click and collect, at no extra cost.
4. The Delivery Pass is not available for orders placed in store and can only be used for orders placed on newlook.com.
5. In order to subscribe to the Delivery Pass you must have a valid New Look account and be logged in to create the subscription.
6. You can order using the Delivery Pass as often as you like and there is no minimum spend.
7. To purchase the Delivery Pass just add it to your bag while placing an order online. Any items bought at the same time as the subscription will be sent to you using the Delivery Pass. Both the items and the subscription to the delivery service will be charged on the same order.
8. The Delivery Pass, and any other additional items purchased at the same time, cannot be bought in conjunction with any other offer or discount.
9. The Delivery Pass will not automatically renew. New Look will contact you before your renewal is due to make you aware of the upcoming expiry.
10. Provided you have not made any additional purchases using the Delivery Pass you are entitled, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to cancel your subscription up to 14 days after your first payment is taken or after your subscription is renewed. To cancel your subscription using this right please contact our Customer Service team.
11. Once your second order has been shipped to you using the Delivery Pass you cannot cancel your subscription.
12. We reserve the right to amend these terms and conditions at our discretion. New Look will notify you in the event that there are any significant changes to these terms and conditions. All other New Look terms and conditions still apply.
13. To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.
14. The Delivery Pass can only be used for personal use and should not be used for any business purposes.
15. All delivery and collection options can be viewed here, along with the delivery timescales
16. We will always aim to get your order to you in line with the promised delivery timescales. However in times of high demand we reserve the right to change your delivery to a different option. We’ll let you know if we do this.
17. At times of high demand, we reserve the right to make temporary changes to our usual Delivery Pass service. We will ensure the Delivery Pass returns to normal as quickly as possible.
18. We reserve the right to terminate your Delivery Pass subscription at any time. We will offer refunds at our discretion but no refund will be given to any customer who has breached these terms and conditions or has taken part in illegal or fraudulent activity relating to the Delivery Pass service.
New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered number 1618428.